eCarsaito Traders

All refunds are processed within 24–48 hours following the successful completion of a formal inspection. Once confirmed, your funds are released immediately to ensure a seamless and transparent return experience. Our goal is to provide a hassle-free transition while maintaining the highest standards of security and integrity for every transaction.

By offering a 10-day money-back guarantee, we extend our reach in the market, providing free shipping and total quality assurance. Every item, including vehicles, undergoes a rigorous multi-point inspection before being listed. This ensures that the asset you receive aligns perfectly with its description, providing you with absolute confidence in your purchase.

If you are not completely satisfied with your purchase, simply return the item within 10 days for a full refund of the purchase price, less a standard $80 service fee for re-advertising. We strive to make the return process as straightforward as possible, ensuring your peace of mind throughout the transaction.

In the event that you receive damaged merchandise, please contact Customer Support Team immediately to submit a formal report. Please be advised that returning damaged items independently will void the 10-Day Money-Back Guarantee.
To initiate the process, you must file a damaged item report through our Customer Support Team; we will then arrange for the collection of the item at our expense. As all our shipments are fully insured, you will not be held liable for any costs associated with damage incurred during transit.

In the event of a canceled transaction or a partial refund, funds will be returned to the original account used for the initial payment. Any exceptions to this policy must be formally requested and verified by the buyer. Please note that a $20 processing fee applies to all international payment transactions.

What does the 10-Day Money-Back Guarantee cover?

• Non-Delivery: You have completed the payment, but the asset was not received.
• Misrepresentation or Damage: You received an item that is damaged, defective, or does not align with the quality, specifications, and physical condition outlined in the original listing.
• Operational Discrepancy: For vehicles, boats, and heavy equipment, this covers instances where the item does not meet the mechanical or operational standards promised.
• General Dissatisfaction: You received an item that does not meet your expectations regarding suitability, dimensions, or overall requirements for its intended use.